Quality Management

To provide clients with the best possible services and solutions, IBA has designed and implemented its Quality Management System that complies with the latest international standards.

In October 2003, IBA was among the first in the world to achieve the Software Engineering Institute's CMMI^® Level 4 Maturity Rating. The appraisal was conducted by experts representing Gartner Group, Inc. and TeraQuest Metrics, Inc. CMMI (Capability Maturity Model Integrated) is a business model that serves as the standard for software development and management. A CMMI rating provides for the organization's recognition as a quality provider of systems engineering, software engineering, and IT services. It also gives the company the ability to predict cost, schedule, and performance for its projects, as well as attract and retain highly skilled and motivated professionals.

In December 2003, IBA received DIN EN ISO 9001:2000 certificates for design, development, production, and maintenance of computer software and for maintenance and support of hardware and banking systems. In March 2005, IBA recertified its QMS to DIN EN ISO 9001:2000. The certificates were issued by the Belarusian State Institute for Certification and Standardization. This national certification body was accredited by TGA, a world–known German accreditation agency. TGA certificates are recognized by 63 member states of the International Accreditation Forum (IAF) and contribute to a stronger position of the company in the international IT market.

View IBA Group quality ratings and certificates

• Software Engineering Institute's (www.sei.cmu.edu) CMMI^® Level 4 Maturity Rating

• DIN EN ISO 9001:2000 certificate for design, development, production, maintenance, integration, installation, customization, and research of computer software
• DIN EN ISO 9001:2000 certificate for design, development and production of IBA personal computers, servers, information and payment terminals; maintenance and support of hardware and banking systems.
• STB ISO 9001–2001 for software design, development, production, maintenance, integration, installation, customization, and research
• STB ISO 9001–2001 for design, development, and production of IBA personal computers, servers, information and payment terminals; maintenance and support of hardware and banking systems
• IBA Gomel: DIN EN ISO 9001:2000 certificate for design, development, production, and maintenance of computer software.
• IBA Gomel: STB ISO 9001–2001 for software production (SW QMS)

In 1999, 2002, and 2005, IBA received awards from the Belarusian Government for achievements in quality assurance. Aiming at higher efficiency and better customer satisfaction, we take further steps to improve our Quality Management System based on industry best practices.